We focus on the items get delivered to our customers as quickly as possible. Phone number, correct email address and shipping address（only supports delivery to areas within Australia） are required for shipment, please confirm personal information when you pay.
① Confirmation
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after verification.
② Processing
We will process your order in 3 business days.
③ Shipping
Shipping Time: 15-90 business days
shipping time and shipping fee are based on your shipping address. Please consult the customer service for details.
④ Delivery
if you cannot receive your tracking, please contact us directly.
How long does it take to ship my order?
Your order will be in transit from our factory for approximately 35-90 business days, depending on your delivery location. Please note your shipment tracking may not show any progress or movement during transit. Once your order arrives at your local delivery hub, and the delivery route has been established, you will be contacted by our final mile delivery partner to schedule a delivery appointment. Due to the current extreme demand for shipping, transit times may be further delayed. Truck deliveries are unlike small parcel carriers such as UPS or FedEx and don't have regular routes to every neighborhood each day.
The total time needed is about 90 business days. All delivery dates are estimates and actual delivery times may vary or be subject to change. We are only able to deliver to one address per order.
Possible Delays
Due to the current situation with COVID-19, our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.
How to calculate the freight？
We're sorry that our platform won't calculate the delivery fee automatically, so all the products show free shipping. The shipping cost will vary according to the address, furniture size and service required, please contact customer service for the exact amount, we will base on the billing standards of mainstream logistics companies and will not charge extra service fees, if a refund is made due to the lack of prior consultation on shipping costs, the customer will bear the handling fee.
The delivery fee refers to routine delivery. We only deliver to the nearest curb to your address, like outside your house or apartment. If you need white glove service (moving into the room or unpacking, etc.), please inform us in advance or negotiate the fee with the logistics company (we will not actively ask the customer).